Testimonials from Steel-Line Customers
We moved here to Pavilions Close several months ago and I had some minor issues with our tilt-a-door. My initial contact with your company was with Adam Silk – who was extremely helpful in directing me to a resource to replace some aluminium caps. I was impressed with his follow up and friendly manner. My garage door failed to open early yesterday morning and Adam arranged for Sean, one of your service technicians to come out. He has a great demeanour and quickly identified the problem and replaced a failed part in our Merlin Cyclone Pro. The garage door is operating far quieter and better. Sean was very thorough in checking the whole door mechanism and made some minor adjustments to ensure that the door was running smoothly. I also met Adam today and the whole “customer experience” is noteworthy and is the “gold standard”. Sean and Adam are great ambassadors for your company.
Hi There, I just wanted to leave feedback for the Perth branch of Steel-Line Garage doors. From getting the quote to the after service, I have been blown away with the service we have received from your company. I would like to give a huge shoutout to the installer, David, he was awesome!! Also 5 days after getting the garage door installed I had to phone your 1300 number because my daughter had her garage remote stolen with her purse (I was worried her address was in there and my husband was away). I called your office explaining this and everyone was so helpful, especially David who came out to reprogram my other remotes. Thank you guys, it was a pleasure doing business with you all.
I am writing to you to let you know what a great job Ray did repairing my garage door today in Fawkner. He was courteous, on time, helpful, friendly, & had great product knowledge. He obviously enjoys working for Steel-Line & describes your company as a great company to work for. He went out of his way to realign the workings of the door as well as do the repair. He answered all my questions. I thought the repair was well done and well priced – I was expecting a larger bill!! You have a great employee.
I thought you ought to be aware of the great service your people in the NSW office provided recently and offer them my special thanks. From initial garage door service call to completion was less than 3 hours. Truly, a great example of excellent customer service. Worthy of special acknowledgement I feel. Again many thanks to the team at Steel-Line Garage Doors.
We would like to say thank you for your involvement in our ‘Bramston’ project in Tarragindi, as after all, we couldn’t build beautiful homes which win awards without your invaluable collaboration.
I would just like to thank the team Steel-Line Garage Doors, Cairns Branch, for providing such a professional and helpful service. From our first enquiry to the final installation we have found your team to be most professional. We are thrilled with the end result and thank the whole team for providing such a good product at a reasonable price in an efficient manner.
I don’t give a compliment if someone does a 100% job as what I expect; but if someone goes above and beyond my expectations, they are worth a compliment.
Steel-Line give us exceptional value and great quality. You were brilliant at communicating what the job was up to and no hassles. You deserve a COMPLIMENT!!!
Thanks to the team at Steel-Line.
Mike came to repair my shutter window on Saturday. A lovely bloke, very knowledgeable and competitive price. I will recommend Steel-Line and Mike the shutter man to my friends and family.
I had my garage door installed today and I would like to say thank you to you, Loretta, Daniel and the gentleman who installed it. It looks terrific and I am so happy with it. It is so easy to open and close now and I love it. Thank you all so very much and I would recommend you to anyone.
Troy was absolutely outstanding in helping to organize things and he went out of his way to really be very very helpful and sincere.They also installed it a day before the schedule. The people at the office are outstanding and helpful. The whole process was very professional.
I am very happy with the product, the whole interaction with Steel-Line was quick and professional. The installer and Scott are very pleasant to deal with. Had a good experience with Steel-Line.
Mark was very generous. They installed the door earlier than I expected. They started and finished within two hours. Very efficiently and properly done. Fully satisfied with the service because they were quick to come out and give us the quote. They were very formal, approachable, and prompt with the service.
The door is superb! I knew I wanted Steel-Line Doors but I was impressed with service. Everything is great! As a woman dealing with tradies, I felt respected.
I would like to say a very big thank you to the staff at the Townsville store and especially to Nick the installer for your company. I had a problem with my garage door and called the Townsville office for help. I was treated with the most courteous and fantastic service by all the staff. My door has now been fixed and please say a big thanks to all the staff at the Townsville store. Would be very happy to recommend your company to everyone.
I booked a job with your company yesterday and received an on time service call today to my Kangaroo Point house.
My experience with your company was positive right from the lady that scheduled the on-site visit and supplied pricing to the technician that attended site.
The tech turned up on time, reviewed scope of work and quickly realised that I had misdiagnosed the fault and the parts that we had originally thought would be required were not. He rectified the issue and gave good advice on future requirements. Your staff are a credit to your company and you will certainly be getting my future business. Well Done!
I’d like to personally thank you and your office staff (Bianca, Kylie and Joanne) for your friendly and helpful service. I have completed the installation of my panel lift door and am extremely happy with it. I have never seen such a quiet sounding door when operating. Everyone who has seen the door has made this comment, too.
Your sales rep Darren Box has been amazing. The highest level of customer service! Darren’s product and business knowledge as well as answering my additional questions on a few occasions is what made me proceed with the quote. Thank you Darren for such a positive customer service experience.
We have our garage door installed yesterday and couldn’t be more thankful to all of you. The door looks great, it is super quiet and it gives a fantastic appeal to our house. Special thanks to Ross Anderson, who we believe was highly professional during our liaisons with your company.
I would like to take this opportunity to thank Steel-Line for delivering a great garage door this morning. Jamie the installer was friendly, efficient and most of all tidy. The new door lifts the exterior of our home and probably the value…
I would like to compliment your staff at Darra. I had a need for multiple contacts over the last week by phone and in person. Lisa and Simon were helpful more that I could describe. Please commend them on their customer service and caring natures.
Had Col from Steel line come and install our 2 garage doors. He did a great job, the doors look lovely. Troy who came and quoted was excellent with terrific follow up. Would recommend.
Hi, I would like to thank Mark who I called on Good Friday to assist me with an issue with my roller door.
On Thursday night my car was broken into and my remote was stolen with other items. I was concerned that the robbers would return another day and break into the house or even steal my other cars. I called Mark and he told me how to change the coding over the phone with my other remotes. He was very helpful and nothing was too much trouble. I’ll be passing on how good Steel-Line are to my friends. Thanks Mark!
Hi,had a garage door fitted by Jason today. Can you pass on my thanks to all concerned in the process from start to finish. Dwight came to assess the damage first and after that I had dealings with Lisa and I think Sarah, and all were really helpful and courteous. I would be glad to recommend you to anybody.
I would like to pass on my thanks and appreciation for the professional manner and excellent customer response given by Jimmy in your Technical Services Department.
Thanks to Steve for providing some professional service & a quality product. Customer is very happy !! Installers have done a great job & the door has great quality with 1 finger operation.
I would like to compliment Chris, who installed our 2 new motors. He had been given the wrong tracks and so had to go back to get the right ones. He returned straight away and finished the job, even though it took until 6pm. He was courteous to us the whole time. Well done Chris!
Thank you for all efforts involved in creating our beautiful home. We appreciate the high quality standard of workmanship given to create such as lovely aesthetic.
The price is really good. Guy who measured was really good. He was friendly. Quote is competitive, better. Installer did an excellent job. We’d recommend you.
Bouquets to Danny Harper the serviceman who attended to our call this morning. A great job on garage door, and left area clean and tidy.Thank You!
I’ve been dealing with Steel-Line for over 10 years now and with the same guy, Darren. Never had a problem with them. They are doing a great job.
Service has been fantastic. I had a query last time. They responded to me and fixed problem immediately. Now I have no problems.
They’re always good. When something’s wrong, they’re always there to fix it.
We’re very impressed with Darren, very prompt, very efficient. Communication was great. Greg, the installer, was very good. Fantastic result!
I received a call from Jimmy 5 minutes after I sent the online enquiry. He resolved everything for me and he’s very helpful.
Sales Rep, Rob, was really good to deal with, very polite. I would say I will call him every time. Your company was recommended to me by another builder. I was happy.
I’ve been really happy with the product and service. They came back the second time to make sure measurements are correct. I find service very helpful. People are great.
Your garage door repairman Dwight was ever so helpful today. Give that man a bonus!
The guy who did the installation was excellent.
Good personnel. The only reason I stay with Steel-Line is because of the guy from Geelong branch named Clark.
We were extremely pleased with the service. People were on time. They were polite, professional. They explained everything to us without being asked. We’ll definitely recommend you. Excellent job!
I rang them. They called me back and arranged everything. They are very helpful.
They always look after me, happy with the service. We always use Steel-Line, good company. The people are fantastic.
I deal mostly with the same installer. Sharon, from the office is very helpful. Extremely good service.
The person who installed the door, I was extremely impressed with his professionalism.
I dealt with Steel-Line for a long time. They are very good at what they do.
If we have another reason to put up a door, I would highly recommend you.
It’s the fourth door we had from Steel-Line. Competitive price, good service was provided.
It was perfect, couldn’t ask for anything more. From the quote to installation, it was everything I expected.
I’ve used Steel-Line garage doors before. Price is right and service is good. I’d use them again.
Impressed with the colour. I got the particular colour I wanted.
Price-wise and quality-wise. I’m extremely happy with Steel-Line.
Very happy with the service, the quality and everything.
The gentleman who installed it was very good, very informative.
We deal with Darren, great service.
Shane came to measure and gave us the quote. He’s very prompt.
They all knew what they were talking about when I rang them. No issues. They were on time and they did an excellent job.
The service is awesome, quality of the doors are really good. Excellent customer service they call me every time for the updates of the installation.
Always friendly and they are always on site.
All good, price is right.
It was very good, the sales person was polite, knowledgeable. The price is very good same with the service and the installation.
We are happy with it that is why we always went back to them. They also installed it ahead of time.
I am satisfied with everything, the people of Steel-Line are professionals, over all excellent.
Highly likely for recommendation. We are absolutely satisfied with the quality of the doors of Steel-Line and also the price.
They have a very good product. It’s easy to maintain and it has a longer life span compared to other brands. I’m recommending it to friends.
Recent installations are superb.
Mark, the salesman, is very good.