My handset is not working or has poor range

Change battery.
Recode handset (refer below)
Check for obstruction or interference to frequency
If Stanley handset, check to ensure that dill switches match up with receiver.
Check that the unit is engaged on automatic operation.
Ensure that power is turned on

How do I code the handset?

With the power turned onto the unit press and release the small button (learning button) and the yellow LED will come on indicating that your unit is ready to accept code.
Press the handset button once. If the code is accepted the green LED will blink twice.
For multiple handsets code them in at this stage
Press and release the small button (learning button) and the yellow LED will go off.

Door Operates but fails to fully open or reverses before closing

Check manual operation for correct balance, not binding. Adjust if necessary.
Spray silicone lubricant into tracks. Do not grease.
Check/adjust safety sensitivity setting.
Check Limits.

Control box not operating door

At Control Box
Check power is on to Control Unit (Red LED illuminated)
IF NOT, check mains plug and fuse.
Plug fully engaged on top of Control Box.
Motor wiring connections properly engaged
Manual release lever in "engaged" position
Limit switch cams correctly set ie. upper Limit Switch for fully open position, lower Limit Switch for fully closed position
Move door manually to half-closed position and try again
Try operation with Hand Transmitter.

How do I maintain my door?

Grease springs, clean guides with warm soapy water, wash door.

The light flickers on my control box.

The flashing light indicates that a pre-set amount of openings/closures has occurred and the unit is in need of servicing.

My motor appears to be running slow.

Clean and lubricate tracks otherwise call serviceman.

Light doesn't come on

Change bulb â€“ a 24 Volt 10 watt

Why is my door closing heavily

Check bottom limit switch setting
Adjust if necessary
Call service technician

How do I operate my door manually in the event of a power failure?

To disengage
Pull manual release lever (red handle) downwards
To engage
Push manual release lever up

My door is heavy to lift.

Spring tension may require adjustment
Call service technician.

When does my door need servicing?

A garage door is a moving mechanical product and just like a car requires to be serviced regularly.
Every 12 month or sooner to prolong the life of the door. Failure to service may result in warranty being voided.

What does our Warranty cover?

12 months on domestic doors
12 months on installation and hardware
3 months on limits, tension, sensitivity
5 years on motor unit only
2 years electronics

Why should I service my door?

All doors have moving parts and need to be serviced, for optimal performance. We recommended that your door be serviced at least every 12 months.

My motor turns but the door does not move.

Check that the motor is properly engaged to automatic mode and that the locking bars are not engaged.

My Sectional door does not close all the way.

Lubricate spring with white lithium grease available from most hardware stores

My sectional door is noisy

Clean out all tracks with warm soapy water and check springs are not rusty. If springs appear rusty lubricate the springs. Refer to home owners garage door manual which will advise you what you can do and what you shouldnâ€™t do.

Light doesn't come on

Change bulb - 240 volt 40w "Crompton" ES clear, round lamp.

How do I operate my door manually in the event of a power failure?

Pull on red string, hanging from motor.

Door does not work but chain goes around

Re-engage door on to carrier.

What does our Warranty cover?

12 months on door
12 months on installation and hardware
3 months on limits, tension, sensitivity
5 years on motor unit only
2 years electronics

What do I use to lubricate my door?

Dry silicone spray on rollers, hinges and tracks.

The light flashes X times.

Refer to trouble shooting page 18 in owners manual.

When does my door need servicing?

Every 12 month or sooner to prolong the life of the door. Failure to service may result in warranty being voided.

Troubleshooting Questions for Roller Doors

Questions for Sectional Overhead Doors

Quick Links