As the COVID-19 situation continues to evolve around us, we want to thank you for your support and let you know that our business remains unaffected at this stage and we continue to operate at full capacity.

Please rest assured that we have robust contingency and containment plans in place for the various potential scenarios, designed to protect our manufacturing capabilities and supply chain of raw materials.

It’s business as usual and we remain confident that we will be able to continue to service your requirements throughout this uncertain period.

Keep well.

Aaron Dillaway
CEO – BX BUNKA AUSTRALIA

April 2020

PREVENTATIVE MEASURES FOR BX BUNKA EMPLOYEES AND CONTRACTORS
FIELD BASED AND CUSTOMER FACING TEAMS

Dear customer,

During the COVID-19 outbreak, our primary focus is on the safety and well-being of our valued customers, employees and contractors of BX Bunka Australia, including Steel-Line Garage Doors, Steel-Line Garage Doors WA, Dynamic Door Service, Arco Architectural Systems and Retrotech Door Services.

I’d like to provide an outline on the preventative and precautionary actions that we are undertaking to support this focus on safety and well-being as our representative will be coming to your residence or business to undertake their work.

We have implemented several actions for all BX Australia employees and contractors, including our field-based and customer facing teams.

1. All employees must inform their manager before they attend work if they are not feeling well and if required, adhere to our comprehensive isolation policy. This is without exception.

2. All employees must adhere to our strict hygiene policy guidelines including frequently washing and sanitising hands, avoiding unnecessary contact and using appropriate wipes and cleaning materials to wipe down any surfaces touched on your property.

3. All employees must adhere to social distancing measures– no handshaking or close contact and they will endeavour to remain a minimum of 1.5 meters from you, your family or your colleagues at all times.

The disruption caused by COVID-19 will continue for some time however we are confident in our ability to respond to these challenges as we try and minimise any disruption for our customers. Should you have any special requests whilst our representatives are on-site please let them know and they will be happy to oblige.

In the event of a shutdown, all branches will continue to have emergency contacts should you require any immediate assistance.

I’d like to personally thank you for your business and ongoing support, and we look forward to serving you for many years to come.

Aaron Dillaway
CEO – BX BUNKA AUSTRALIA

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