7th August 2020


To our valued customers and partners,

Yesterday evening the Victorian government provided further clarity on Stage Four Restrictions and business operating reductions for the construction industry.

For small-scale residential construction, the following now applies for each site from 11.59 Friday 7th August.

  • reduce the number of people on-site to five people plus a supervisor at any one time
  • limit movement of workers between different sites where possible, and only with appropriate guidance
  • supervisors can move between sites and specialist trades can move between up to three sites per week, subject to enhanced COVID safe practices.

The limitation of specialist trades to only be able to visit a maximum of three sites per week obviously has a substantial impact on Steel-Line Garage Doors and Dynamic Door Service operations in Victoria.

Please be assured that supporting our customers, partners and teams through this difficult period remains our number one priority and we will do the very best we can do that with the restrictions that we must now operate within.

Please note the following updates:

  1. Steel-Line Dandenong and Geelong trucks will depart as scheduled. Steel-Line Campbellfield and Dynamic Campbellfield trucks have been temporarily put on hold.
  2. With the exception of Steel-Line Geelong, Victorian door production from week commencing Monday 10th August will be put on hold until customer priority doors and installations can be determined.
  3. Priority doors are doors which must be installed in the next six weeks, or current Stage Four restriction period. Your current orders will be sent to you by email early next week.  Please review and inform us of any priority doors by 5pm Wednesday 13th  Alternatively, please feel free to send through any priorities directly to your account manager / representative by this date.
  4. Steel-Line Geelong, at this stage, remains in Stage Three restrictions so will continue to operate under the current guidelines and transport arrangements.
  5. Measures will be determined on an individual basis as these are also restricted to three sites per week.
  6. All servicing of doors will be strictly limited to emergency services only where safety or security is compromised.

Please accept our apologies for any inconvenience or disruption to the high service standards we always strive to achieve for our customers and partners.  If your order is affected, our dedicated team at your local branch will be in contact as soon as possible.

We will continue monitor this fluid situation very closely and strive to seek further clarification on these restrictions.

Thank you for your patience and support whilst we implement new procedures to serve you to the best of our ability.

Keep safe

Aaron Dillaway

6th August 2020


To our valued customers and partners,

We are closely monitoring and responding to COVID-19 as it evolves in Victoria and continue to seek clarity on how the Stage Four restrictions impact the residential building industry from Friday, 7th August.

As you are undoubtedly aware, this is a fluid situation and we, along with many others, are awaiting decisions from the Victorian government on the ability for workers to be allowed to work across multiple sites during Stage Four restrictions. As of now this is still very unclear.

Our top priorities remain, supporting of our customers and partners and the health and wellbeing of our employees. To date, we have put in place the following:

1. Enacted and communicated a Universal COVID Safe Plan to all Victorian branches and staff outlining strict protocols around hygiene, cleaning, physical distancing, limiting workplace attendance, record keeping and detailing numerous response scenarios as per the Victorian State Authorities minimum requirements and using their templates.

2. All Steel-Line and Dynamic Door Service employees in Victoria have been issued with Permitted Worker Permits and have been instructed to carry these on their person at all times.

3. All sub-contractors have been given Permitted Worker Permit templates and instructions on how to complete. They will be unable to undertake any work for any of our businesses without first confirming that they have completed a Permitted Worker Permit and they have it available for inspection at all times.

4. Activity Logs have been supplied to all employees, contractors and subcontractors to ensure accurate records are kept of sites visited, times, dates and contact persons.

We will continue to provide updates as the situation evolves. If your order is affected, our dedicated team at your local branch will be in contact as soon as possible.

I’d like to personally thank you for your business and ongoing support, and we look forward to serving you for many years to come.
Keep safe.

Aaron Dillaway

April 2020


Dear customer,

During the COVID-19 outbreak, our primary focus is on the safety and well-being of our valued customers, employees and contractors of BX Bunka Australia, including Steel-Line Garage Doors, Steel-Line Garage Doors WA, Dynamic Door Service, Arco Architectural Systems and Retrotech Door Services.

I’d like to provide an outline on the preventative and precautionary actions that we are undertaking to support this focus on safety and well-being as our representative will be coming to your residence or business to undertake their work.

We have implemented several actions for all BX Australia employees and contractors, including our field-based and customer facing teams.

1. All employees must inform their manager before they attend work if they are not feeling well and if required, adhere to our comprehensive isolation policy. This is without exception.

2. All employees must adhere to our strict hygiene policy guidelines including frequently washing and sanitising hands, avoiding unnecessary contact and using appropriate wipes and cleaning materials to wipe down any surfaces touched on your property.

3. All employees must adhere to social distancing measures– no handshaking or close contact and they will endeavour to remain a minimum of 1.5 meters from you, your family or your colleagues at all times.

The disruption caused by COVID-19 will continue for some time however we are confident in our ability to respond to these challenges as we try and minimise any disruption for our customers. Should you have any special requests whilst our representatives are on-site please let them know and they will be happy to oblige.

In the event of a shutdown, all branches will continue to have emergency contacts should you require any immediate assistance.

I’d like to personally thank you for your business and ongoing support, and we look forward to serving you for many years to come.

Aaron Dillaway

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